Originally Posted by
cepheid
Hmm... so now what happens if I need to call the 1K desk on behalf of my mother, but I do it from my home phone? It will probably force me to the ICC. This could definitely be a problem for people who manage other people's MP accounts...
Just tried this. When the voice prompt asked if it was emcambe, or someone calling on behalf of emcampbe, I said no. Then it brought up the old prompts, first asking if I was looking for flight status, reservations, etc., and then when I said reservations, it had the old "So I know where to take this call, please say or enter your Mileage Plus number." I hung up at this point, but would assume that it would take you to the appropriate center, based on status.