ladodger1

Red Carpet Club users at Dulles will be thrilled to know that the D-gate RCC is closed except for a five-hour afternoon siesta each day. Now, if you have a departing flight at the D-gates, you have to hump it over on three conveyors in order to get to the C-gate RCC.

In addition, make sure to be amazed at the absolute lack of sympathy when greeted at the C-gate RCC. "We don't have the manpower anymore", the counter agent said, deigning to look up from her fashion magazine for only a moment. Sorry to bother you.

I just renewed my RCC membership and I'm pretty disappointed that its value has really diminished. Yet another example of how United's poor customer service is trying to even its best customers.