Originally Posted by
Clarkcc1
2 things:
A) Sometimes even domestic agents on the 1P line don't see the fare I've found on united.com. So, I suggest creating the PNR, place it on hold (if avail) then quote the PNR for them to view. That's worked a few times for me when they say "we don't see the fare you've quoted, sorry"
Sometimes fares are web-only. Sometimes agents don't know what they're talking about. It depends.
B) check the NC/NF inventory... it could get sticky if both are now at zero, theres a chance in the time between canceling your old res and creating the new one that folks on the waitlist will clear since you gave up those NC/NF seats. This has never happened to me, but the agents have warned me of the possibility.
A good CSR can handle this situation. Others can't. When dealing with the 1K desk, I always make sure in advance that the upgrades will stick. When agents say, "oh yeah, I know how to do this," then I let them. If they sound iffy, I say, um, I gotta go...thanks for your help...and call back.