Originally Posted by
dcsnowwake
AHHHHHHH I hate the ICC! I have hungup on 5 people today alone trying to refare it......theres no longer seats available BS they always throw at you.
i know the agents can refare and keep the upgrades in place!!!
why do they say they can't? ahhhhhhhh
(sorry for the rant, im just getting annoyed)
I feel for you.
I would never trust the ICC to do a refare, much less a refare with upgrades in the balance.
If it matters to you, be persistent, escalate to a SD, take names the entire way, and keep at it.