Originally Posted by
dcsnowwake
AHHHHHHH I hate the ICC! I have hungup on 5 people today alone trying to refare it......theres no longer seats available BS they always throw at you.
i know the agents can refare and keep the upgrades in place!!!
why do they say they can't? ahhhhhhhh
(sorry for the rant, im just getting annoyed)
2 things:
A) Sometimes even domestic agents on the 1P line don't see the fare I've found on united.com. So, I suggest creating the PNR, place it on hold (if avail) then quote the PNR for them to view. That's worked a few times for me when they say "we don't see the fare you've quoted, sorry"
B) check the NC/NF inventory... it could get sticky if both are now at zero, theres a chance in the time between canceling your old res and creating the new one that folks on the waitlist will clear since you gave up those NC/NF seats. This has never happened to me, but the agents have warned me of the possibility.