Originally Posted by chgoeditor

Yeah, I just had my fourth conversation with BA and they finally confirmed that OAT has to rebook the ticket. Amusingly(!), OAT claims, A) they're not a travel agency, b) they have no responsibility for clients who get stranded in other countries, c) it's the client's responsibility to solve their own travel problems and d) the local OAT staff in Zimbabwe has no responsibility to help her get home. By the end of the call I was just laughing!

Thanks for your help, everyone! Now I need to go fight with OAT. (Moderators, feel free to lock.)