Originally Posted by
GaryO3
Response back --- the GM would have to buy the points in order to give them to you. If you want to take it up with him, please do so but we aren't crediting the 27.5k back to your account.
From this thread and others, it sound like Marriott Rewards customer service folks need some serious retraining on how to deal with customers. More like customer disservice. Why in the world wouldn't even a semi-competent customer service employee contact the hotel him/herself?