FlyerTalk Forums - View Single Post - What to do when AA won't honor its own fare rules?

Dec 13, 2007 | 3:06 pm

#21

Deltahater

Join Date: Aug 2004

Location: SAT

Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Ambassador

Posts: 5,924

Quote:

Originally Posted by Dave Noble

If there is no valid flight between CUN and GDL then how are they "wiggling out" of anything?

The routing rules do specify that you fly non stop from CUN-GDL , so if there is no flight that can be used then you cannot fly it and so cannot have a stopover.

Dave

AA is stating that I can fly SAT-GDL via a host of cities. They even explicitly state I can stop over for free in CUN. I would like to do that. Now they are saying I can't.

I do not expect them to add a flight for me, I just wish they would decomplicate their own rules or provide a solution when they create one of these.

I had another EXP desk agent look at this and he was even willing to put me me on CO but since they would have routed me via IAH, this won't work.

Bummer...