Originally Posted by GaryO3

So, back in June wife and I stayed at LAX Marriott for 1 night. Had to be one of the most miserable stays ever, especially as Platinum Elite at FS Marriott. Long story short, sent complaint via website, got call from GM, worked things out. Then, they realized they had used the wrong certificate for our award stay (they used a 110k pt. one vs the 87.5k one they should have). So, this GM credits me back the full 110k points as a "courtesy".