FlyerTalk Forums - View Single Post - Headaches: Mom stuck in Africa, BA not helping me!

Dec 13, 2007 | 12:38 pm

#7

chgoeditor

Moderator: Information Desk, Women Travelers, FlyerTalk Evangelist

Join Date: Jul 2003

Location: Chicago, IL, USA

Programs: AA Gold

Posts: 16,208

Quote:

Originally Posted by roundtheworld

This makes it a bit more transparent.

In this case OAT has the responsibility - a package tour, and they have to rebook and or buy new ticket.. If bought in the US you have a way to put pressure on them on this side..

Yeah, I just had my fourth conversation with BA and they finally confirmed that OAT has to rebook the ticket. Amusingly(!), OAT claims, A) they're not a travel agency, b) they have no responsibility for clients who get stranded in other countries, c) it's the client's responsibility to solve their own travel problems and d) the local OAT staff in Zimbabwe has no responsibility to help her get home. By the end of the call I was just laughing!

Thanks for your help, everyone! Now I need to go fight with OAT. (Moderators, feel free to lock.)

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