prismwiz

Is this the master VX thread? I have been looking to see what the best place to put a phone report is. It is currently posted on the jetBlue forum, I will copy it here if this is the best place.

I rush home and am greeted to the fact that VX is starting to fly to SEA on March, 18 with great intro fares. I think "COOL" and try to book on their website for two people (a friend I want to go with). First problem, website takes too long to load, or maybe I was too excited to wait to book my flight. Problem two, I try to book SEA-SAN in May and June, the fare won't show up! I know there are flight times that work for the itinerary, maybe just my luck. Problem three, when I finally go to book the airfare for the innagural date I can't hold online. My friend wouldn't pick up the phone so I needed a 24 hour hold if I wanted a good first class fare on the first flight. While on website I read unacompinied minor (UM) section for VX, 5-14 required for all flights (nonstop only) and another section references teenagers (13-18) do not need the UM service, inconsistent but I will call and ask about policy. Time on website, ten minutes

Compliment one, easy to get agent quickly (tried twice). Problem four, the agent was acting doltish and didn't know VX flies to SEA. Problem five, agent put me on hold when he/she tried to act upon a mixed first/economy flight plan. Problem six, BIGGEST PROBLEM. The agent quotes me a higher economy fare coming back than on the website, $240 more for both of us, I ask to reconfirm and the agent reconfirms it to be true. I put on a 24 hour fare hold and call back. Did not ask about UM, would extend being on phone with this agent. First call, 22 minutes

I nearly yell "person" into the reciever of my phone because that is the way to get an agent. In no time an bona fide agent comes on and helps me get the reservation better. Compliment two, did not put me on hold and checked every minute to make sure I was still on the phone. The price comes down to its internet price. Problem seven, I have to reenter all of my information onto the reservation on a new hold. Compliment three, kept price of origional first flight which had crept up conspiciously. Problem eight, not being a UM requirment age is 15. A friend of mine who connected in IAD on UA after a redeye at the age of 12. Agent is great and works on the flight, some confusion in voice when I say I want to return on same day. Elapsed time, 16 minutes

Conclusion: A great present for me and any SEA traveller. I hope to be on the first flight out to SFO depending on my friend who is at a confrence at the moment. I am very annoyed at the first agent and website problems, such as not being able to book SEA-SAN, but look foward to flying on VX. The second agent was a racontuer(spelling?) of agents and helped me very much. I hope to be able to fly this airline for many years to come, they just need to fix some small problems!