[QUOTE=trekkie;6972911]i was at sheraton princess kaiulani for one night 1/6 to1/7. stay was booked using points. upon check-in, was told taht i was upgraded to ocean view room which really is just a partial ocean room view even at the corner of XX60 rooms. i was rather displeased to find out later at 6 pm that i was on a smoking floor and even then only after i smelt smoke. when i enquired, i was told yes i was put on a smoking floor and that i had booked a smoking floor which wasn't true.

--same thing happened to me, but - thanks to this post - I was I able to call the plat concierge who had no problem booking me into a c&p non-smoking room. despite a few bumps at check in (due to human srror and quickly remedied) seems to be clean and, if not luxe, perfectly sufficient for the money.
Note to any starwood lookie-loos - this hotel is fine in the $100-150 or cat 3 range, but any more and it would be a severe rip-off.

editing to add: ok, I made a mistake and I'll admit it - this hotel was dirty and, while the staff was nice, seemed unable or unaware of basic hotel functions. I don't want to go into the details, but I was checked into the wrong room, I found out my sheets weren't changed when I developed an eye problem (yuck,) and I was told I would need to "protect my plate" from the hungry birds around the buffet. That's not a joke! The place is not obviously dirty and run down at first, but it is not thoroughly clean or properly run. Avoid and pony up the extra points or money to stay elsewhere, unless you're doing a short overnight.