Originally Posted by
OU812
What made me angry is that there was no effort by this hotel to upgrade a platimun. I could care less about the concierge level, the rooms are no different (just add a robe, mouthwash, cotton balls and two bottles of water). Its the principle! When the hotel is not sold out and concierge level rooms are available, I should be offered one of those rooms or something better. I should not be lied to and have to beg and fight to get a benefit I am entitled because of my loyalty to Marriott.
RIP...
I agree with this 1000% and ran into this not Only at Marriott but at SPG and Hiltons also.
I will admitt a couple of times I was told there were rooms by the res people as I was gonna do a walk-in res, I was gonna arrive after Cancelation time and was driving and was still a few hrs away, in case I decided I need to stop driving I didnt want to pay for 2 Hotels and sleep in 1.
Well I called up 1/2 hr before getting there to be told what I was before. Great, I go up to the FD , present my CC and Elite card and ask for a room only to be told they are Sold-out. I said that cant be true I want a room you have rooms available. Long story short I called back the 800# and had them book it for me as they had all sorts of rooms available.
I went back to the FD and again presented my CC and ID and was told "I told you we are Sold-out", I said I have a res heres the #, they checked and didnt see it, I got them to call the 800# and they confirmed I indeed just made a res. The end of it I was Walked, seems the Hotels computer for whatever reason wasnt talking to the res computer so the res computer didnt know that in fact they were sold-out.
although that could be the case with the OP I doubt it very highly. Just wanted to say not every time is the res computers up to date with what the Reality is at a Hotel.