Originally Posted by CPRich

OP, I'm still a bit unclear on the circumstances.

You, as a PLT status member, were not upgraded to a Concierge level floor because that room might, at some point in the next several days, be sold to a walk-in customer? That room is unreserved and open as of right now, when you are checking in? And you didn't get some other sort of "upgrade"?

That seems to be a very clear denial of the clearly-stated benefits of the MR program. I would indeed chat with the GM and contact the MR program about a property not adhering to the T&C of the program.


In your post, you state "I need room for myself and four co-workers and the reservationist confirms they have 5 concierge level rooms available".

Nowhere that I'm aware does the program entitle you to upgrade our project team, friends, family, guy you met in the lobby, etc. Are all 4 of your co-workers GLD or PLT-level MR members too?

I you "needed" rooms for all 5 - as in "I demand you give me 5 upgraded rooms for my team", then you are asking for something to which you are not entitled, IMO.