Originally Posted by GreerApproach

My 3rd week in a row I've misconnected, and my 3rd week in a row running into a headscratcher on my rebook.

First leg ran behind because of late arriving aircraft (not weather related). Missed connection in ATL. Politely asked CRC to rebook; they said it had already been done at my destination. I was booked in Q originally and this time -- rebooked in Q. I asked why I wasn't rebooked in Y -- she said 'if the computer does it, it automatically chooses Y. If an agent does it, they may or may not select your original fare class'.

OK, fine. I politely ask to be rebooked in Y then -- no dice. I politely ask for an upgrade on the next flight, seeing as how I was upgraded on my original flight which DL caused me to miss and maybe she could rebook me in F on the next flight showing F2 -- again no dice. She told me I'm #1 on the upgrade list. I told her I guaranteed her those seats would be gone in minutes. Sure enough --15 mins later -- it's F0.

Look, I know and understand the whole "If I want F, pay for F" thing. But there are times when I believe they could take care of a PM a little better -- especially when the delay is not weather related.

On a side note -- I'm also just a little disheartened about a confirmed upgrade on my return -- having to change my original outbound thus resulting in an entirely separate ticket -- and DL not being able to toss my upgrade from one res to the other.

Thanks for the opp to vent.