Originally Posted by
oliver2002
Pursers need to be trained on all types.
And pursers determine the level of service in the pre-flight briefing. They tell the cabin crew how they want things to be done, what to do and what not to do.
So it's totally irrelevant if a few of the FAs are actually living in TXL or elsewhere. What counts is wether they are handling longhaul flights ex FRA or MUC and wether the purser (P2) is from FRA or MUC.
Also, we are talking trends here, not individuals. We all know that there are great P2s and crews in FRA and not so great ones in MUC. Still, MUC has established a service culture that's a bit different from FRA, including tiny bits like making sure that status customers sitting in row 10 (which is the last row being serviced on the 343) get their meal choice. These bits are actually mentioned during the crew briefing, so this isn't an individual FA being creative.