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Old Dec 9, 2007 | 6:34 pm
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baglady
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Join Date: Feb 2001
Location: IAH
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Arrow Dongguan Sheraton [Master Thread]

I'm making my first stay at the Sheraton Dongguan in over a year and the service in the executive lounge has declined over my previous stay.

I went for breakfast this morning and there were approximately 4 tables with people; the others were dirty. I asked if one could be cleaned - 10 minutes later it still wasn't done so I took some clean off of a dirty table and did my own. I asked for orange juice three times before I received; asked for tea twice before I received. I called the guest manager and she said well they are busy in the morning and I advised there were only 4 tables. I also advised I did not receive my platinum amenity.

This will be my last stay here - fortunately I am headed back to the Xiamen Sheraton tomorrow where the service throughout the entire hotel is flawless.
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