Originally Posted by
AJLondon
Agree entirely. ^
As an aside, my mum flew LH F earlier this week on LHR-FRA/x-SIN using a LH ex-UK A class ticket. (Quite similar to the "cheap" A class BA tickets ex Germany.) Her LHR-FRA flight was delayed due to adverse weather at LHR, reducing her connection time at FRA to just 21 minutes! And on top of that, the LHR-FRA flight parked at a bus gate. However, as soon as the door opened she saw a LH staff member waiting for her with a name board. That staff member grabbed her carry-on, and escorted her down the stairs to a waiting limo & driver. She was immediately driven to the waiting FRA-SIN 747 and succesfully made her connection. What's more her checked bag which had a HON tag, made the connection too!
I love BA, but IMHO it is big shame that BA can't seem to emulate the better airlines out there these days, particularly when it comes to ground services.
Exactly! I think Smirnoff's comments is not correct. If I have a F class tickets (even award tickets) I expect to have top quality service. If it is the airline's fault in causing hte misconnect (and not because of myself spending too much time at the shops and missed my flight) then they should bloody do what they can to get me to my destinations. The fact that NO ONE is waiting at LHR because it is too late just doesn't buy it. the FRA BA staff should've sent a SSR immediately and advise of the potential misconnection as it is under the MCT.
In HKG CX is always good at this and everytime I am off a flight that is delayed I can guarantee you that there is someone waiting at the gate with a sign and BPs etc...