Originally Posted by
jamespvg
Certainly, there are some who use these fares as a cheaper way to a longhaul ticket, but I'd argue that most people have neither the time nor inclination to go out of their way for such a ticket. The majority of passengers flying FRA-LHR-XXX are German (or French, or Italian, or whatever) residents who are simply purchasing the BA product (which as pointed out, has to be priced so as to make the LHR connection competitive). Are you seriously suggesting that these passengers should expect poor service because of the fare they were offered? What nonsense.
Agree entirely. ^
As an aside, my mum flew LH F earlier this week on LHR-FRA/x-SIN using a LH ex-UK A class ticket. (Quite similar to the "cheap" A class BA tickets ex Germany.) Her LHR-FRA flight was delayed due to adverse weather at LHR, reducing her connection time at FRA to just 21 minutes! And on top of that, the LHR-FRA flight parked at a bus gate. However, as soon as the door opened she saw a LH staff member waiting for her with a name board. That staff member grabbed her carry-on, and escorted her down the stairs to a waiting limo & driver. She was immediately driven to the waiting FRA-SIN 747 and succesfully made her connection. What's more her checked bag which had a HON tag, made the connection too!
I love BA, but IMHO it is big shame that BA can't seem to emulate the better airlines out there these days, particularly when it comes to ground services.