Basenji, thanks for the heads up.

I'm flying to BKK on the 25th, booked in C and wanted to upgrade on the flight out of SEA. I got one of the rudest staff members on the 1K line and was told that there was no space to upgrade. So, I booked on SQ/TG. Called today on another flight and an agent, who clearly gets that they need high revenue customers, tried everything to get me to swtich to UA metal. When will some of the agents get it?

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UA1K,Plt. AA, M/M DL,
Hilton Diamond, Hyatt Plt, Starwood Plt.