What action do you take when points don't post and no one cares?
We've all been there before - the points don't post from a 3rd party supplier (one that is still solvent)- usually somehow it resolves, sooner or later. After months of finger pointing, someone (usually the airline / hotel) will just make good on it. Or maybe not.
I have a situation where no one cares and no one will reply. A new massive parking structure near SFO, called ParkSFO had a promotion for months where you get 500 miles on your favo(u)rite airline for signing up with the plan, and a continuing 50 miles a day for parking. You even get a plastic card with your airline info embossed thereon for presentation at payment. The facility is decent.
I signed up in the early spring. I received a card shortly thereafter. Months later, I wrote an email - received an auto reply. They got it. They never replied. Gave it some more time - emailed again - received an auto reply - they never replied. Inquired at payment one day - the clerk was surprised, and was "going to ask" for me later.
I emailed Alaska Airlines Mileage Plan in July to let them know someone "selling" their miles as a promo isn't following through and using their good name with false promises. I received an autoreply, but no one ever replied to the inquiry.
I contacted 2 local TV stations via their consumer "help" departments - not even the courtesy of a reply.
All in all, no one cares, and no one will reply. Period. No one even points fingers, as no one replies.
I'm probably out about 1000 miles for this - which, as 1% of an international F ticket, has a value of about 100 bucks (which is exactly where and how I spend the miles).
I have already "spoken" with my wallet, because I've gone back to my usual parking lot, where I get a filled up punchcard from time to time for a free week's parking.
Has anyone here sued for miles or points or their "cash equivilent?" Its hardly worth the time, but this is an outright fraud - mass mailings, billboards, other ads, and so on. They don't even reply to say "we don't owe you anything". I would have even thought that AS would have done something, but they won't even reply.
Thoughts?