Originally Posted by
waltinsocal
The next issue is of unrequested access to the C Lounge. That is a no brainer. All appropriate members should receive, without asking, access at checkin. Does that happen? You can provide the answer and we know what it is.
Upgrades..once again, should be given without request. It seems like at some properties it's like a game to give you as few of your benefits as possible.
A minor one, but recently at the Polat Renaissance Istanbul, for the first time ever, I was asked to show my Platinum Premier card to, I guess, prove I am a Platinum Premier. Do I have the only card, that after a couple of months of use, has the silver lettering showing your status rub off, leaving only your embossed name, and date of expiration at the bottom? I thought the reservation on the computer properly identified one's status. I have twice requested a replacement card and none has ever arrived.
I'd say about 80% of the time I get the sense that the front desk has no clue that you are a PP or what it means. When a hotel is on the ball there is a noticeable difference. Checked into the Brussels Marriott last month on vacation and and when we arrived that had us booked into the largest suite in the hotel (Royal Suite) and that was on an award stay. Add to that we checked in at 9am as well. There was no doubt in my mind that this hotel understood what a PP was.
As discussed here and with many a GM, if Marriott is serious about providing the 'best service' for it's PP's then they need to change the name from PP to a clearly identifiable name and provide cards that are not essentially the same as a plat card with 'premier' written on it.
IMO, that would end 90% of the issues.
On the c-lounge, never have a problem as PP or as Plat.