Originally Posted by waltinsocal

My annoyance comes from today's Courtyard, the one in Fountain Valley, Ca. at Brookhurst and the 405. I, like many of us, carry only my laptop on trips, and do not lug along a printer. For that reason, sometimes I will use the lobby computer (as opposed to my laptop) to compose and then print a document. This morning, after I had composed a lengthy something, I tried to print. All that came out were blank pages. I asked the front desk clerk to come over, and he ascertained that the toner cartridge was empty. No problem, I think. I asked him to replace it. He comes back and says the hotel has none, and that they will have to go and buy one. I ask when, he doesn't know. I had a CD to save the doc to, but the CD rom did not work. I don't use floppies, so that was a no go. Amazing. Is there not a checklist for these properties? It may seem minor to some of you, but I needed to print this doc and his suggestion was to send me to a Kinkos 6 miles away where I could recompose the doc (that I could not save )and use the Kinkos printer. (Yes, I learned my lesson. Compose on my laptop, save the doc, and try then to use their printer if they have the drivers to give me to make the printer work, or type a short something and test the printer) Enough of that, but you get my point. When I suggested to the clerk, that they buy 2 cartridges this time, he said, "Gee, yeah it might be a good idea to have a spare." I don't blame the staff for these screw ups, and no matter what I am unfailingly polite to the staff members. But many of these problems should be laid squarely in the lap of the managers which Marriott hires.