I completely agree with your frustration and would strongly encourage you to contact either customer service of guest relations to express your frustrations - it is through honest feedback such as yours that hotels and their management teams are able to improve (I too had a frustrating situation last week where I wanted to print from my laptop only to find that this SpringHill Suites did have a business center but that you couldn't hook your laptop up to the printer to print, and yes I myself am guilty of not following back up with the general manager but I'm shooting them a note right now)