Originally Posted by
PHLflying
Lets remember, in any operations based environment there are peak times and non-peak times. So, when its not a peak hour, there may be some "downtime".
Agents standing around when the line is 5 mins or less = Good standing around
Agents standing around when its busy = Bad Standing Around.
I believe it's an art. It's a matter of knowing the peak periods. I think it's easy. I've never had difficulty synchronizing breaks, lunches, training time and other requirements (i.e. tests, urinalysis, etc.). But I'm told that others have difficulty and either don't send officers to break on time (hence, they end up standing around) or sending too many off the floor and end up being short-staffed.