FlyerTalk Forums - View Single Post - Thousands Standing Around: TSA Namesake Reports
Old Dec 8, 2007 | 7:23 am
  #12  
Bart
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Join Date: Dec 2003
Posts: 8,389
Originally Posted by PHLflying
Lets remember, in any operations based environment there are peak times and non-peak times. So, when its not a peak hour, there may be some "downtime".

Agents standing around when the line is 5 mins or less = Good standing around

Agents standing around when its busy = Bad Standing Around.
I believe it's an art. It's a matter of knowing the peak periods. I think it's easy. I've never had difficulty synchronizing breaks, lunches, training time and other requirements (i.e. tests, urinalysis, etc.). But I'm told that others have difficulty and either don't send officers to break on time (hence, they end up standing around) or sending too many off the floor and end up being short-staffed.
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