When I'm on the road in smaller cities where RT, Chilli's, etc make up what the locals call the "nice place to eat," I always go with RT. While there is always the chance that service might not be the best, I've found them to be better than the others. I also like their food selections over the other chains. From the crab cakes to the Ruby Turkey Minis to the white chicken chilli, I can usually find something tasty.
And besides, I like the way food looks on white, square plates.