FlyerTalk Forums - View Single Post - Concierge Lounge access not given w/o request
Old Dec 7, 2007 | 9:42 am
  #8  
allset2travel
2M
50 Countries Visited
100 Nights
20 Years on Site
 
Join Date: Jan 2006
Location: SORT OF HOMELESS
Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold
Posts: 8,104
My own experience has been mixed. When plat perks were not offed, I simply asked "is the CL open?" or "are rooms sold out on the executive floor?" Most times I did not need to say more and they would wake up and offer upgrade and lounge access.
It is not a good practice for the hotel not to treat its best customers in a hospitable way.

The CL at SF Marriott is small to begin with, even on non-convention days, the place is usually packed. In fact, I would prefer to having breakfast coupons (on weekends) instead of lounge access. The breakfast buffet is outstanding!
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