FlyerTalk Forums - View Single Post - Less service = Less $$
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Old Dec 7, 2007 | 6:19 am
  #4  
mikeef
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Originally Posted by thegeneral
If people wanted to pay for service and make decisions based on this, then there would be more service.
Ding, we have a winner! Over time, the vast majority of domestic travelers have proven that their priorities are, in no particular order, price, price and price. The airlines have adapted according to customer demands. Most simply aren't as sophisticated about travel as FTers.

Look, I'm no apologist for lousy customer service. It can be pretty bad at times although, for all of the complaining that we do around here, 90% of my flights go off without a hitch. But air travel is a relative bargain in the US because we want it that way. Transcon flights with outstanding service, fine dining, huge seats and all the amenities of Singapore F are simply impossible economically. On the other hand, try getting a cheap flight in a country with a flag carrier and no competition. Like it or not, we have today's current situation because that's what the majority of consumers have demanded.

Oh, thanks for the thread, but this is probably more appropriate in TravelBuzz.

Mike
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