Originally Posted by
jetboyds
Happy to carry FAM's, but not at the expense that some seats are costing, especially when downgrading all guests. Some F/C on certain carriers do not have "upgrade" or "FF" customers..there is nobody to move around, and no seats left to put them on during holiday periods. You can imagine the costs, not only in dollars, but in ill-will to the passengers, since nobody can tell them why or explain. It is a PR nightmare, as well as an actual and true dollar cost.
While what you say is 100% correct, are not delays due to various FAA regulations also PR nightmares?
I remember one flight where the flight was delayed almost two hours due to "crew rest restrictions" where I thought the pax might burn down the gate area.
Of course, they'd need to have lighters first...
I've also seen equipment delays, maintenance delays, weight restriction delays, etc. where there was a lot of ill will. Why are those acceptable and FAMs not?