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Old Dec 6, 2007 | 10:11 am
  #6  
HomeAgain
 
Join Date: Mar 2003
Location: Roanoke, VA
Programs: UA Gold, MR Platinum
Posts: 103
Originally Posted by PHLflying
Lets remember, in any operations based environment there are peak times and non-peak times. So, when its not a peak hour, there may be some "downtime".

Agents standing around when the line is 5 mins or less = Good standing around

Agents standing around when its busy = Bad Standing Around.
I agree, PHL. At my little home airport of ROA, when the "rush" comes, they are all busy and things move pretty quickly. In between you do see a lot of standing around.
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