EPILOG

Received a call from the Front Desk Manager apologizing profusely for what happened. She agreed with me as to the T's and C's applicable to my stay and will mail to me a replacement Bonus Buck that will have an expiration date of 8 months from time of issue. (Their front desk was instructed to discontinue issuing bonus bucks that they had on hand -- all with that ridiculously short period prior to their expiration.

BTW I offered to mail the original BB back to her but she told me to keep it in case I had in plans and had an opportunity to use it.

I was first offered 20,000 points, but I told them I wasn't looking for compensation, just stays that were hassle-free and requested that they also might do something on the order of training FD associates on the processing of EEO Free Weekend Night coupons/printouts as I'd never, had an instance where, after submitting one, having to get the final bill corrected.

PS - on a comment card I mentioned that we'd reutrned four water glasses (two from the bathroom, two from the icebucket tray) containing vestiges of lipstick to the front desk. She said that they were aware of it inasmuch as the front desk personnel reported it even before they got to my comment card.

I was told that that was ddressed with housekeeping management and there will be no repetiion.