Join Date: Jun 2000
Location: DFW, 3.5 MM, AA EXP, LIFETIME PLATINUM, MARRIOTT LIFETIME PLATINUM, STARWOOD AMBASSADOR 223 NIGHTS, AND LIFETIME GOLD, HILTON DIAMOND, NATIONAL EXECUTIVE ELITE
Posts: 5,847
This Front Desk Clerk was completely wrong. My understanding is that all PLTs and Golds are automatically to be given access to Concierge Lounge immediately upon arrival.
There is no clause whatsoever that says access will not be given if they think it will be crowded later.
I would probably email the GM and report this. Total nonsense.