Hello folks..I don't want to sound disgruntled.. but heres a dilmena i've been having. I purchased a ticket for 8-Jan.-2007 LAX to MSP , but have since needed to change my schedule, thus the need to change the ticket. The agents were really rude to me even when I told them I was calling from Asia at like 2 am here on several occassion,, Every time I tried to change the date on my flights.. it wouldn't me. So the told me to cancel the ticket and then use the value of the ticket towards a new ticket. I am having horrible time trying to see when I can use it. Anything I put in keeps refusing.. all but when I reenter LAX-MSP on same days.. albeit a $50 change fee plus fare increase. I don't need this ticket for then anymore because I will be returning from Asia earlier than 8 January. I talked to them.. again from Asia at wierd hours.. and they told me simply to "keep trying" to use the value to a new ticket. NOTHING I GIVE IN LETS ME!! Here's the fare rules from my ticket if it helps:
For those of you familiar with NWA or work for NWA (hopefully in Res centre or similar) Please see what you can do with it. I am sick of getting the runaround on the phone and they seem like they don't want to help me at all!!



Fare Basis Code: TA3O6N

CHANGES ANY TIME CHARGE USD 50.00 FOR REISSUE. NOTE - DOMESTIC TICKETS ARE VALID FOR ONE YEAR FROM DATE OF TRAVEL ORIGINATION. THE TICKET MUST BE EXCHANGED AND THE NEW ORIGINATION DATE MUST BE WITHIN ONE YEAR OF THE ORIGINAL OUTBOUND DATE DESIGNATED ON THE ORIGINAL TICKET.

TICKETS MUST BE REISSUED WHEN ANY VOLUNTARY CHANGE IS MADE. THE NONREFUNDABLE VALUE SHOULD BE PLACED IN THE ENDORSEMENT BOX ON THE REISSUE TICKET

IF MULTIPLE CHANGES ARE MADE AT THE SAME TIME ONLY ONE CHANGE FEE WILL APPLY. IF FARES WITH DIFFERENT CHANGE FEES ARE COMBINED ON THE SAME TICKET THE HIGHEST FEE OF ALL THE CHANGED FARE COMPONENTS WILL APPLY.

GDPR - GUARANTEED DAY OF PURCHASE RULE DECREASE IN FARE AFTER TICKET PURCHASE.

IF A DECREASE OCCURS AFTER A TICKET IS PURCHASED AND PRIOR TO ANY TRAVEL ON THE TICKET OR A NEW FARE FOR WHICH THE PASSENGER QUALIFIES BECOMES EFFECTIVE THE DIFFERENCE IN FARE MAY BE CREDITED. FOR COMPLETE DETAILS SEE PARAGRAPH VI BELOW.

I. PRIOR TO DEPARTURE A. CHANGES TO DEPARTING FLIGHT ARE PERMITTED FOR APPLICABLE CHANGE FEE PROVIDED THE CHANGE IS MADE TO THE SAME ORIGIN/DESTINATION AND SAME TICKETED TRAVEL DATE AND SAME BOOKING CLASS.

B. CHANGES TO DEPARTING FLIGHT INVOLVING A CHANGE TO ORIGIN/DESTINATION OR DIFFERENT TICKETED TRAVEL DATE OR BOOKING CLASS ARE NOT PERMITTED. SEE CANCELLATIONS

II. PRIOR TO DEPARTURE - CHANGES TO CONTINUING/ RETURN FLIGHTS WHEN THERE IS NO CHANGE TO ORIGIN/DESTINATION OR STOPOVERS.

A. CONTINUING/RETURN FLIGHTS MAY BE CHANGED TO A LATER DATE FOR THE CHANGE FEE WITHOUT REGARD TO THE ADVANCE RSVN REQUIREMENTS PROVIDED THE CHANGE MEETS ALL OTHER FARE RULES.

CONTINUING/RETURN FLIGHTS MAY BE CHANGED TO AN EARLIER DATE FOR THE CHANGE FEE PROVIDED THE CHANGE MEETS ALL FARE RULES. THE ORIGINAL TICKET ISSUE DATE MAY BE USED TO MEASURE THE ADVANCE PURCHASE REQUIREMENT.

B. IF A CHANGE IS MADE TO A BLACKOUT DATE OR THE CHANGE VIOLATES THE DAY/ROUTING/ FLIGHT /SEASONALITY/TRAVEL DATES OR BOOKING CODE REQUIREMENTS TRY THE FOLLOWING OPTIONS

B.1 RE-PRICE THE CONTINUING/RETURN PORTION WITH FARES IN EFFECT ON THE DATE THE ORIGINAL TICKET WAS ISSUED. ANY DIFFERENCE IN FARES PLUS THE APPLICABLE CHANGE FEE SHOULD BE COLLECTED. IF THE REPRICE RESULTS IN A LOWER FARE NO RESIDUAL VALUE APPLIES AND THE FULL CHANGE FEE SHOULD BE COLLECTED.

B.2 THE ENTIRE TICKET SHOULD ALSO BE REPRICED WITH CURRENT FARES. ANY DIFFERENCE IN FARES PLUS THE CHANGE FEE SHOULD BE COLLECTED. IF THE TICKET PRICE IS LOWER WITH CURRENT FARES THE DIFFERENCE IN FARES LESS THE CHANGE FEE MAY BE CREDITED TO THE PASSENGER IN THE FORM OF A NONREFUNDABLE MCO. THE MCO MUST BE EXCHANGED WITHIN ONE YEAR OF THE MCO ISSUE DATE.

B.3 IF THE RESULTS OF B.1 - B.2 ABOVE RESULT IN MULTIPLE PRICING SOLUTIONS THE LOWEST SOLUTION WOULD APPLY.

III. PRIOR TO DEPARTURE - CHANGES TO CONTINUING/ RETURN FLIGHTS WHEN THERE IS A CHANGE TO ORIGIN/DESTINATION OR STOPOVERS.

A. REPRICE THE CONTINUING/RETURN PORTION WITH A CURRENT FARE. ANY DIFFERENCE IN FARES PLUS THE APPLICABLE CHANGE FEE SHOULD BE COLLECTED. IF THE REPRICE RESULTS IN A LOWER FARE THE DIFFERENCE IN FARES LESS THE CHANGE FEE MAY BE RETURNED IN THE FORM OF A NONREFUNDABLE MCO. THE MCO MUST BE EXCHANGED WITHIN ONE YEAR OF THE MCO ISSUE DATE

B. THE ENTIRE TICKET SHOULD BE REPRICED WITH CURRENT FARES. ANY DIFFERENCE IN FARES PLUS THE CHANGE FEE SHOULD BE COLLECTED. IF THE REPRICE RESULTS IN A LOWER FARE THE DIFFERENCE IN FARES LESS THE CHANGE FEE MAY BE RETURNED IN THE FORM OF A NONREFUNDABLE MCO. THE MCO MUST BE EXCHANGED WITHIN ONE YEAR OF THE MCO ISSUE DATE.

IV. AFTER DEPARTURE - CHANGES TO CONTINUING/RETURN FLIGHT WHEN THERE IS NO CHANGE TO ORIGIN/ DESTINATION OR STOPOVERS.

A. CONTINUING/RETURN FLIGHTS MAY BE CHANGED TO A LATER DATE FOR THE CHANGE FEE WITHOUT REGARD TO THE ADVANCE RSVN REQUIREMENTS PROVIDED THE CHANGE MEETS ALL OTHER FARE RULES.

CONTINUING/RETURN FLIGHTS MAY BE CHANGED TO AN EARLIER DATE FOR THE CHANGE FEE PROVIDED THE CHANGE MEETS ALL FARE RULES. THE ORIGINAL TICKET ISSUE DATE MAY BE USED TO MEASURE THE ADVANCE PURCHASE REQUIREMENT.

B. IF A CHANGE IS MADE TO A BLACKOUT DATE OR THE NEW DATE VIOLATES THE DAY/TIME/ROUTING /TIME/FLIGHT/SEASONALITY/TRAVEL DATES OR BOOKING CODE REQUIREMENTS TRY THE FOLLOWING OPTIONS.

B.1 THE CONTINUING/RETURN PORTION SHOULD BE RE-PRICED WITH AN APPLICABLE FARE IN EFFECT ON THE DATE THE ORIGINAL TICKET WAS ISSUED. ANY DIFFERENCE IN FARES PLUS THE CHANGE FEE SHOULD BE COLLECTED. IF THE REPRICE RESULTS IN A LOWER FARE NO RESIDUAL VALUE WILL APPLY AND THE FULL CHANGE FEE SHOULD BE COLLECTED.

B.2 REPRICE THE CONTINUING/RETURN PORTION WITH A CURRENT FARE. ANY DIFFERENCE IN FARES PLUS THE APPLICABLE CHANGE FEE SHOULD BE COLLECTED. IF THE REPRICE RESULTS IN A LOWER FARE THE DIFFERENCE IN FARES LESS THE CHANGE FEE MAY BE RETURNED IN THE FORM OF A NONREFUNDABLE MCO. THE MCO MUST BE EXCHANGED FOR WITHIN ONE YEAR OF THE MCO ISSUE DATE.

B.3 IF THE RESULTS OF B.1 - B.2 ABOVE RESULT IN MULTIPLE PRICING SOLUTIONS THE LOWEST SOLUTION WOULD APPLY.

V. AFTER DEPARTURE - CHANGES TO CONTINUING/ RETURN FLIGHT WHEN THERE IS A CHANGE TO ORIGIN/DESTINATION OR STOPOVERS.

A. REPRICE THE CONTINUING/RETURN PORTION WITH A CURRENT FARE. ANY DIFFERENCE IN FARES PLUS THE APPLICABLE CHANGE FEE SHOULD BE COLLECTED. IF THE REPRICE RESULTS IN A LOWER FARE THE DIFFERENCE IN FARES LESS THE CHANGE FEE MAY BE RETURNED IN THE FORM OF A NONREFUNDABLE MCO. THE MCO MUST BE EXCHANGED WITHIN ONE YEAR OF THE MCO ISSUE DATE.

B. IF THE CHANGE IS TO A CO-TERMINAL THE DIFFERENCE BETWEEN THE APPLICABLE FARES MUST BE COLLECTED IN ADDITION TO THE CHANGE FEE. FOLLOW- THE POLICIES LAID OUT ABOVE ON HOW TO RECALCULATE THE DIFFERENCE IN FARES.

VI. GDPR - GUARANTEED DAY OF PURCHASE RULE

DOMESTIC PASSENGER TRANSPORTATION IS SUBJECT TO RULES/FARE/ROUTINGS AND CHARGES IN EFFECT ON THE DATE/TIME THE TICKET IS ISSUED/PTA PURCHASED UNLESS SPECIFIED IN THE FARE RULES.

DECREASE IN FARE AFTER PURCHASE

IF A DECREASE OCCURS AFTER A TICKET IS PURCHASED AND PRIOR TO TRAVEL ON THE TICKET OR A NEW FARE FOR WHICH THE PASSENGER QUALIFIES BECOMES EFFECTIVE THE DIFFERENCE IN FARES WILL BE CREDITED PROVIDED

1. THERE ARE NO CHANGES TO ORIGIN/DESTINATION/ STOPOVER POINTS/FLIGHTS/DATES.

2. ALL CONDITIONS OF THE NEW/REDUCED FARE MUST BE MET. THE ORIGINAL TICKET DATE OF ISSUE MAY NOT BE USED TO SATISFY THE ADVANCE RESERVATION/TICKETING REQUIREMENTS. THE BOOKING CODE OF THE NEW/REDUCED FARE MAY DIFFER FROM THE BOOKING CODE ON THE ORIGINAL TICKET.

THE PASSENGER WILL RECEIVE A NONREFUNDABLE MCO LESS A USD50.00 ADMINISTRATIVE SERVICE FEE.

THE MCO CAN BE USED FOR FUTURE TRAVEL PURCHASE. THE MCO MUST BE EXCHANGED FOR A TICKET WITHIN ONE YEAR OF THE MCO ISSUE DATE. CANCELLATIONS TICKET IS NON-REFUNDABLE. NOTE - 1.CUSTOMERS FIRST POLICY.

1. WHEN RESERVATIONS ARE MADE AND TICKETS ARE PURCHASED ON THE SAME DAY REFUNDS EQUIVALENT TO THE AMOUNT PAID WILL BE PERMITTED UP TO 1 DAY AFTER THE TICKET IS PURCHASED AT NO CHARGE. ANY CERTIFICATE OFFER WILL BE DEEMED USED AND WILL NOT BE REPLACED. 2. FARES ARE SUBJECT TO CHANGE AND NOT GUARANTEED UNTIL A TICKET IS PURCHASED.

B.WHOLLY UNUSED NONREFUNDABLE TICKET POLICY.

A WHOLLY UNUSED NONRFND TKT MAY BE APPLIED TOWARDS THE PURCHASE OF A NW/KL DOMESTIC/ INTERNATIONAL FARE/TICKET. -PROVIDED TRAVEL ON THE NEW TICKET ORIGINATES WITHIN 1 YEAR OF THE ORIGINAL OUTBOUND TRAVEL DATE AND THE TICKET IS EXCHANGED NO LATER THEN 365 DAYS AFTER THE ORIGINALLY TICKETED OUTBOUND TRAVEL DATE.

-ANY NONREFUNDABLE VALUE IS CARRIED FOWARD IN ALL SUBSEQUENT REISSUES. THE NONREFUNDABLE VALUE SHOULD BE PLACED IN THE ENDORSEMENT BOX ON THE REISSUE TICKET.

-LIMIT OF ONE TKT MAY BE APPLIED TOWARDS A NEW TICKET. -APPLICABLE CHANGE FEE APPLIES.

C. TICKET VALIDITY AND CANCELLATION FEE

1. TICKETS WILL BECOME INVALID/EXPIRED 366 DAYS AFTER THE DATE OF THE FIRST UNUSED COUPON AND MAY NOT BE USED OR EXCHANGED FOR TRANSPORTATION AFTER THAT TIME AND DATE.

2. ONCE THE TICKET BECOMES INVALID - THE FARE AND RELATED TAXES AND FEES WILL BE REFUNDED. SIMULTANEOUSLY WITH THE REFUND NW WILL IMPOSE A CANCELLATION FEE EQUAL TO 100 PERCENT OF ALL AMOUNTS COLLECTED BY NW FOR ISSUANCE OF THE TICKET - INCLUDING - THE FARE AND APPLICABLE TAXES/FEES AND ANY OTHER CHARGES. - SEE GENERAL TARIFF RULE 105 -

D. EXCEPTION TO FEE COLLECTION.

IN THE EVENT OF THE DEATH OF THE PSGR A REFUND IS PERMITTED. THE CHANGE FEE WILL BE WAIVED.

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Travel Restrictions
NO RESTRICTION

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Blackout Dates
TRAVEL IS NOT PERMITTED 26NOV THROUGH 28NOV OR 22DEC THROUGH 23DEC OR 26DEC THROUGH 27DEC OR ON 02JAN.

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Seasonality
NO RESTRICTION

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Flight Applications
THE FARE COMPONENT MUST BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 1 THROUGH 5099 NW FLIGHTS 5600 THROUGH 5999 NW FLIGHTS 7500 THROUGH 9999 IN COMBINATION WITH ONE OR MORE OF THE FOLLOWING ANY NW FLIGHT. OR THE FARE COMPONENT MUST BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 1 THROUGH 5099 NW FLIGHTS 5600 THROUGH 5999 NW FLIGHTS 7500 THROUGH 9999.

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Day/Time Application
FROM MINNESOTA - PERMITTED MON/TUE/WED/SUN. TO MINNESOTA - PERMITTED TUE/WED.

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Minimum Stay
NO RESTRICTION

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Maximum Stay
NO RESTRICTION

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Surcharges
NO RESTRICTION

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Child Discount
1ST INFANT UNDER 2 WITHOUT A SEAT - NO CHARGE TICKET DESIGNATOR - IN00. MUST BE ACCOMPANIED ON ALL FLIGHTS IN SAME COMPARTMENT BY ADULT.

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Other Discount
NOTE - 1. CPNS/CERTS/SERVICE RECOVERY ALLOWED PER PROGRAM RULES. 2. WORLDPERK UPGRADES/CERTS ALLOWED PER WP RULES. 3. MTG/CONVENTION/INCENTIVE/GRP PERCENT-OFF DISCOUNT APPLIES TO BASE FARES 150USD OR GREATER - EACH WAY BASE FARE MUST BE 75USD TO QUALIFY. 200USD OR GREATER BASE FARES TO/FROM MSP OR DTT. - EACH WAY BASE FARE MUST BE 100USD TO QUALIFY.

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Accompanied Travel
NO RESTRICTION

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Eligibility
NO RESTRICTION

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Advance Reservations/Ticketing Restrictions
RESERVATIONS FOR ALL SECTORS ARE REQUIRED AT LEAST 3 DAYS BEFORE DEPARTURE. STANDBY PERMITTED FOR EARLIER/LATER SAME DAY FLIGHTS OTHERWISE WAITLIST AND STANDBY NOT PERMITTED. TICKETING MUST BE COMPLETED BY MIDNIGHT 1 DAY AFTER RESERVATIONS ARE MADE OR AT LEAST 3 DAYS BEFORE DEPARTURE WHICHEVER IS EARLIER. NOTE - NW SAME DAY TRAVEL OPTIONS AVAILABLE WHEN CHECKING IN ON NWA.COM OR AIRPORT KIOSKS. APPLIES TO OUTBOUND/CONTINUING/RETURN FLIGHTS.

1. FLY NOW / CONFIRM A SEAT ON AN ALTERNATE FLIGHT FOR A FLY NOW FEE OF 25.00USD FOR FLIGHTS WHEN - A. THE SAME TICKETED INVENTORY CLASS IS AVAILABLE. B. TRAVEL IS BETWEEN THE SAME ORIGIN CITY AND DESTINATION CITY. C. NEW FLIGHTS AND ROUTINGS ARE PERMITTED PER THE FARE RULE. D. ALL TRAVEL IS ON NW FLIGHTS 1-1999 AND/OR NW FLIGHTS OPERATED BY 9E/XJ/CP.

2. IF A CONFIRMED SEAT IS NOT AVAILABLE AS OUTLINED IN FLY NOW OPTION ABOVE - SAME DAY STANDBY FOR AN EARLIER FLIGHT IS PERMITTED.

PPL/STANDBY PROCESSING WILL OCCUR WITHIN 3HOURS OF FLIGHT DEPARTURE.

A 25.00USD FEE WILL BE ASSESSED IF PASSENGER HOLDING A NONREFUNDABLE TICKET IS ABLE TO BE ACCOMODATED ON THE REQUESTED ALTERNATE FLIGHT.

NEW FLIGHT AND ROUTING MUST BE PERMITTED PER THE FARE RULES.

CO TERMINAL STANDBY IS NOT PERMITTED.

3. TO CONFIRM A SEAT ON A FLIGHT OUTSIDE OF THE FLY NOW FEE PERIOD - THE RULES OUTLINED IN THE PENALTY SECTION WILL APPLY.

4. CUSTOMERS STANDING BY FOR NW FLIGHTS OPERATED BY A PARTNER MAY BE ASSESSED A FEE.

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Combinability
DOUBLE OPEN JAWS NOT PERMITTED. ADD-ONS NOT PERMITTED. FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS WITH ANY FARE FOR ANY CARRIER IN ANY RULE AND TARIFF TO FORM 2- COMPONENT ROUND TRIPS/MULTI-COMPONENT CIRCLE TRIPS. END-ON-END PERMITTED. VALIDATE ALL FARE COMPONENTS. TRAVEL MUST BE VIA POINT OF COMBINATION. OPEN JAWS FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS WITH ANY FARE FOR ANY CARRIER IN ANY RULE AND TARIFF. -TO FORM SINGLE OPEN JAWS AT THE POINT OF DESTINATION. A MAXIMUM OF 2 FARE COMPONENTS PERMITTED. MILEAGE OF THE OPEN SEGMENT MUST BE EQUAL/LESS THAN MILEAGE OF THE SHORTEST FLOWN SEGMENT. NOTE - THE CITY PAIRS BELOW ARE CONSIDERED THE SAME POINT- BWI-WAS DTT-FNT DTT-LAN DTT-MBS EWR-HPN EWR-NYC FLL-MIA FLL-PBI LAX-BUR LAX-ONT LAX-SNA MIA-PBI MSP-RST MSP-STC NYC-EWR NYC-HPN OAK-SJC ONT-BUR ONT-SNA SFO-OAK SFO-SJC SNA-BUR

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Transfers
4 TRANSFERS PERMITTED ONLINE ON ANY CARRIER - 2 IN EACH DIRECTION. NOTE - ALSO APPLIES TO NW AIRLINK FARE BREAK SURFACE SECTORS ARE NOT PERMITTED.

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Stopovers
NOT PERMITTED

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Sales Restrictions
TICKETS MAY BE ISSUED BY MAIL/PTA. PTA CONSTITUTES TICKETING. NOTE - 1. NORTHWEST WILL ASSESS A 50.00USD SURCHARGE FOR PAPER TKTS ISSUED IN THE US/CANADA/CARIBBEAN/MEXICO WHERE ELECTRONIC TICKETING IS AVAILABLE. 2. A PAPER TKT SURCHARGE APPLIES TO ALL TKTS PURCHASED THROUGH TRAVEL AGTS/ONLINE AGENCIES/ NORTHWEST AIRLINES.

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Industry Fare Type
SIP - INSTANT PURCHASE