which program/promotion are you trying to earn miles through? I see you're AA Plat... Are you hoping to earn through AAdvantageEshopping? If so, I think they're VERY picky on making sure you go through their portal. I've lost miles because they said they site didn't log that I went in through their referral, even though I did. I make sure to clear cookies and all temp files before buying through their portals now. AAdvantageeshopping.com - it's only 1mile/$ I think