Originally Posted by
weero
So you said it better than
DFW-SEN 
?
Can you elaborate on this
?
I sure can. His words in the first post were:
even the crappy IFE LH normally provides. I do not think that this is very professional or factual way of communicating. I just expressed the hope that he did not communicate the same way to the FA as it would be very rude.... Usually not the best ay of achieving results..... That is all...
Originally Posted by
weero
I happen to know the OP from the UA forum and real life and cannot say anything but that he's a very professional ultra-frequent flyer.
Excellent. So in that case I am certain that he found much better words when he was talking to the cabin crew and this post as just an outburst of frustration......
Originally Posted by
weero
Should he have praised the flying 'hall of shame' that LH calls its Y IFE? Would that make the comment more 'professional'? IFE is a promise an airline makes when they sell you a ticket. Does the IFE not work, the airline should be liable to the pax. Credit vouchers are the least the airline could dish out (to adhere to that argument of professionalism).
We probably can have a long debate about this one.....
- There is no mention of him flying in Y. I assumed it was C or F, in which case I think the IFE is significantely better than anything UA has to offer. IFE in Y on LH sucks, but LH Y sucks in the base case (if I emember correctly)
- I do not agree that IFE is a "promiss" when the airline sells you a ticket, especially not when flying in Y. Where does LH promiss you IFE in Y????
- What part of the X00 USD you pay to get from the US to Europe in Y is for the IFE and threfore the airline is baasis for the liablity to the customer if it does not work.
- Last but not least I agree that an airline, out of goodwill and to retain customers for future flights, is well advsied to provie some form of compensation if the IFE is not working. At least for C and F paassengers. For passengers in Y, I do not really feel strongly about it.
Cheers, S