Wow, sounds like you got a real loser at the EK office. I could only hope that you do write to EK, and tell them all the details as you did here. They have to know how their workers are dealing (I should say misdealing) with the public. The person you had at the EK office was messing with the wrong guy when he was talking with you, maybe he was envious because you knew more about his job than he did.