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Old Nov 30, 2007 | 11:33 am
  #26  
FBKSan
 
Join Date: May 2007
Location: WAS
Programs: UA 1K, AS MPVG
Posts: 482
Originally Posted by lucky9876coins
What I fail to see is that United is just as much (if not more!) the 60K employees than it is management. What I love about United isn't Glenn Tilton, but people like Captain Flanagan and many more.

So what do they want to do? Do they want United to run into the ground? I think Tilton could afford to live at the InterContinental Thalasso in Bora Bora for the rest of his life, while I fear some of the 60K employees would be unemployed, having invested so much in this industry.

I really just fail to see what they're trying to accomplish. It seems like a second grade "because I can" protest.
I hear you, and I know you have the employees best interests at heart, Lucky. I'm not sure what they do (see: comment about utter and complete lack of labor relations experience), but responding to (what they perceive as) poor working/pay conditions by continuing to provide top-notch service with a smile isn't likely to encourage UA to make changes. So the strategy is to provide less quality service, which unfortunately punishes customers directly and management (only maybe) indirectly.

Originally Posted by prestonh
Last time I checked, it takes a 'bottom line' to meet payroll. If that's run into the ground, where will raises come from?
Sure, which why I acknowledged that this strategy could backfire. So what should pilots and crew do instead? That's not a rhetorical question, I genuinely don't know the answer. How can an employee in this type of job pressure their employer to do X without adversely affecting the customer experience?
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