Originally Posted by
prestonh
It only seems to be in hospitality and travel that customers are so frequently treated like garbage...other industries seem to treat the customer like the king. I don't get it.
Umm, I guess you aren't a cable or satellite TV customer.
It's not just employees of the travel industry that "take it out on customers". Think of the recent writers strike and the stagehands strike in NY. Or any other strike, for that matter. If it's really true that pilots are turning off Ch. 9 intentionally (which I doubt), it's not much different from any other kind of labor action - which ALWAYS inconveniences the customer. That's the point: to get customer behavior (e.g., taking their business elsewhere) to force management to change.