Originally Posted by
Axey
Not all employees are like this. Many have had their issues with UA for years and continue to provide good service to customers.
However, I do believe that United will never recover from the constant damage done by the "bad apple" faction of their front line employees. Until the company cycles through a generation of employees, United won't have a chance of ever getting to the service levels seen at carriers with good labor relations.
Or until the company cycles through a management that removed pension obligations and gave themselves bonus's. For an airline with little extra cash, Tilton is paid much more than industry standard.
I don't like poorly trained personnel or surly service, and turning off channel 9 is petty.
Good labor relations is a two way street.