Oh! So Trenitalia made it perfectly clear then. How silly of me to have assumed I'd be able to get on board.

If there are wheelchair spaces, it's natural to expect to be able to actually get to them.

Hotels without elevators don't put wheelchair friendly rooms up on the fourth floor and publicise them.

A disability sign next to a facility is an international symbol to say that it can be accessed as well as used. And the symbol is shown clearly with regards to this train next to the timetables and other pages showing information about this train.

If I'm supposed to find a special employee to winch me up or whatever secret method they have to hike a wheelchair onto a train that is 1.5 metres from the platform they should say so. (And I can't even begin to explain how difficult it is to get through that station with the dense crowds that were swarming there when you're in a chair)

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Does anyone actually know how someone in a wheelchair is supposed to get to these wheelchair designated areas?