I would only use this company if all the other luxury coaches are fully booked.

Owned by cronies of the former malaysian prime minister, the staff there have a certain attitude as though they are part of the malaysian civil service. They used to monopolise the "luxury" coach service several years back but since then several competitors have emerged offering much better service.

I would usually choose the coaches based on the departure/arrival locations used by the operators. In Kuala Lumpur the locations are Corus Hotel/KLCC (aeroline), Crowne Plaza (airebus), Mid-Valley (airebus), Imbi / Pasar Rakyat(transtar), Hotel Istana (luxury travel&tours). In Singapore, the locations are Harbour Front Centre (aeroline), Marina Mandarin (airebus), Galleria Scotts Road (airebus), Golden Mile Complex (transtar), Le Meridien (luxury travel&tours).