Originally Posted by
mesabadad
The information display behind the desk listed a departure time of 10:05am and the current time of 10:01am. Did the flight actually depart before the scheduled time? Why would NW do this when their computer showed that 3 passengers were arriving to connect?
1) Doors close on flights 5 minutes before departure. If you're not at the gate 5 or more minutes before, you've probably lost your chance. You missed it by a minute, literally.
2) Although there were 3 passengers that misconnected, that is not a lot for an A319. There is usually a certain number of connecting passengers that they need to hold the flight, and 3 is usually not enough, especially to a destination like CHI where there are many flights for accommodation.