<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by CPRich:
Perhaps I have been influenced by the conspiracy theorists, but...
- US introduces all of these idiotic rules
- Much protest ensues
- Other airlines match the use-or-lose, the $100 standby fees, etc., but not preferred miles restriction
- Other travelers say, "at least it's not as bad as US. We dodged a bullet"
- US announces others haven't match the preferred restrictions, so they are recinding them
- US FF's proclaim victory and relief at continuing to earn preferred miles on all fares.
Net - Airlines have implemented use-or-lose, $100 standby fees, etc, but FF's feel lucky/vindicated/victorious.
Perhaps they aren't as dumb as they appear. Maybe even planned...
Remember, New Coke was only pulled after long, sustained opposition. Giving in after the slightest concession will result in long-term loss.
[This message has been edited by CPRich (edited 08-31-2002).]</font>
Check the US forum and see how triumphant everyone is feeling over the backinging off on the tier miles.
Someone used the (rather offensive) analogy that you have to AAAA them before you BBBB them. I think US's strategy was to BBBB us, and then AAAA us to make us feel better.
I guess it worked.
My loyalty has not returned. Management has shown their true colors. Customers are merely revenue sources to yank around as we please. I always have had, and will continue to have, repsect for the line employees. I have built relationships with several at my regular clubs, gates, etc. (We shared vacation stories and plans last week). However, that feeling no longer extends to the company as a whole.