Originally Posted by
bruceba
When you call, they need the ticket number on the boarding pass. They will not use the confirmation number. After you give them the ticket number they call someone else while you are on hold and voila after a fair wait they tell you to wait a few days and your credit will appear.
Originally Posted by
OPFlyer
Just did it with Co.com support and it took 5min. All they needed was my onepass number, when I joined the travel club, confirmation number, first flight number, and flight origin.
I have perhaps 3 experiences to request missing TravelClub credits.
First 2, happened earlier in the program (last year), what I need to tell was onepass number and confirmation number etc, and nerver required BP.
However, the last one happened recently (early October), the operator requested to send BPs. I told her I never needed to do so in the past, but she insisted to mail in. Thus I thought they have changed the process.
(I sent BPs, received credit a week or so later.)