Originally Posted by fwfdan

Recently asked for a 4pm checkout and was told 1pm - then when I pressed was offered 2pm or 4pm with a half-day charge. The manager on duty eventually straightened it out but in the meantime I called SPG and was told that the room key folder that states gold benefits was wrong - it said 4pm with an asterisk that stated resort and conference centers when available. I understand the point that it is not feasible to give all golds and higher 4pm, but that is what the folder stated... am I missing something? (I maybe once a year ask for late checkout and always got it - did not think there was an availability issue (or charge - but as I said, the mgr took care of that and apologized for the staff member who did that...)