Lets say that Alitalia is like Italia, for many people from around the world alitalia and italy are disorganized, everybody speed..talk loud ectect,but Alitalia crew is not bad because someone has a little attidute. feb142007,I spend 7 hours inside jetblue, on the runaway i didnt call david Neelmans to complain,things happen,dealy cancellation is not all the time alitalia fault. I do know they can do better job,but we need to wait for new people.