Originally Posted by
daph
Did someone say that BW points don't have a time limit? We have stayed at quite a few BWs in Europe and one in Calif. We have never cashed in any points and yet our account shows none. BW is not a partner of our favorite airline so the points aren't going to an airline. What gives?
When were those stays?
It's true that BW points "don't have" a time limit:
https://goldcrownclub.bestwestern.co...erv/faq.asp#Q5
but the tricky part is the present tense of the phrase "don't have". They certainly
did have a time limit until a year and a half ago, so if your stays were before then, that could explain it.
The other question is: Did you ever check whether the points posted in the first place? BW has perhaps more problems with points posting than other chains (because at so many of its locations they still use that paper-based tracking system, with its confusing-to-fill-out fields), so if you never checked, perhaps your stays never posted and you didn't follow up in time (per a thread elsewhere in this forum, you have to get non-postings or mis-postings corrected within 6 months or not at all).