Originally Posted by
ohmark
I understand that this has been mentioned here and other threads before. BUT, when I called Amtrak (more than once) and inquired of customer service as to this, I was told that once the reservation was made and paid for (on the net or phone), you are subject to the normal refund policy of 100% (credit) or 90% (refund) whether you've picked up the paper ticket or not. So, where in the Amtrak terms and conditions do you find the 100% refund policy if the paper ticket has not been picked up? Or based on what do you say that there CURRENTLY is such a policy. (I understand that there may have been such a policy in the past.)
Ohmark,
There is nothing specifically on Amtrak's website that states this policy, however there is one blurb that states that fees may apply in the online cancellation section. Specifically it says:
Cancellation fees may apply to canceled reservations.
You can find that, along with futher info about online cancellations, on
this page.
Beyond that I can't offer more proof, other than to say that I just cancelled three reservations that way less than two weeks ago, and I got a full refund to my credit card for each one.