<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by brits_in_va:
The flight was fine, it was good service but I think that this is quite a big issue, after all, the airlines seem to offer compensation for just a lost/delayed bag, this was as close as they can get to accusing a pax of being a felon! The return is still not solved, AMEX & UA have to sort the "problem" out before we can get tickets to fly home in a few weeks time.</font>
Well, #1, I've never received compensation for a delayed bag, and I've had over 15 instances in the past 8 years.
#2. IMHO, if AMEX and another party were on trial as to who was at fault,..... AMEX would be guilty 90% of the time. I would definitely look to them before UA.