I flew CO 115 yesterday (21 November) from LGW to EWR in BF. Despite a broken AVOD (it literally fell over (wires exposed) when I opened it (thankfully there were plenty of open seats for me to move to)), I had an excellent flight. The BF FA was great--very attentive, friendly, etc. Nothing spectacular, but enough to make the flight good.

So why am I posting this here . . . well I saw someone resurrected the what's the purpose of the concierge thread and I had some of my own observations from this flight I thought worth adding.

Our flight yesterday was delayed about 2 hours due to incoming aircraft. We spent enough time at the Emirates lounge and decided to head over to the gate to sit there for a while. We had no real need for the concierge, but when we got to the gate, we sat right next to the desk agents and the concierge. What we observed was the concierge and a non-rev (turned out to be an FA (when my AVOD broke I ended up sitting next to him) discussing whether he could sit in BF or not. They talked for well over a half-hour. All the while, BF and other customers came up and she basically ignored them. On the flight, she greeted one passenger--a gentleman that connected on VS from somewhere in Africa. Everyone else was completely ignored. With him, she was very helfpul, offering him directions to the PC at EWR and trying to get him to switch his VS number to a CO number lol. Truthfully, no harm done to me, I had no need to talk to her, but given the thread, and what I saw, I thought it worth sharing.

Like I said though, otherwise, and despite the broken AVOD, the flight was actually very good.